Implementation, training and long-term support
Implement Avalon LIS with people who know your laboratory
From planning and configuration through staff training, launch and continued support, your laboratory works directly with an experienced U.S.-based Avalon LIS team.
Built around your operation
An LIS implementation shaped by the way your laboratory works
Every laboratory has different testing specialties, instruments, reporting requirements, billing processes, locations and operational priorities. Avalon LIS is configured around those requirements instead of being forced into a generic implementation model.
Workflow and system planning
We learn how orders, specimens, results, reporting, billing and communication move through your laboratory.
Configuration and coordination
Our team prepares applicable Avalon modules, user roles, interfaces, portals and system requirements.
Custom report setup
Reports are prepared around the information, presentation and delivery requirements established for your laboratory.
Formal staff training
Users receive structured training focused on the Avalon LIS functions and workflows they will perform.
Launch-day assistance
Our team remains available as your laboratory begins using Avalon LIS and questions arise in real workflows.
Ongoing U.S.-based support
Continue working with knowledgeable support personnel after implementation and launch.
A practical path to launch
What the implementation process looks like
Support without the runaround
When you call, you reach support
Your laboratory should not have to work through generic scripts or multiple layers before reaching someone who understands the product. When you call Avalon LIS support, you connect directly with the support team—people who know the software, understand laboratory workflows and can investigate the issue with you.
Speak With Avalon LIS SupportChoose the right approach
Remote or onsite implementation
The appropriate implementation approach depends on your laboratory’s size, locations, workflows, interfaces and training requirements.
Collaborate with our team from your laboratory
Remote implementation supports planning, configuration, coordination and training without requiring an onsite visit.
Onsite setup and assistance
Onsite implementation support can be requested when your project’s scope, workflow or training needs benefit from an in-person presence.
Why laboratories choose Avalon
Experienced guidance for a modular LIS platform
- Direct U.S.-based support
- Formal staff training
- Custom report setup
- Launch-day assistance
- Remote or onsite options
- Single-site and multi-site workflows
- Instrument, EMR, portal and billing connectivity
- Modules that can expand with your laboratory
Common questions
Questions about Avalon LIS implementation and support
Does Avalon LIS provide formal staff training?
Yes. Formal staff training is part of the implementation services available to help users prepare for their Avalon LIS workflows.
Can Avalon LIS implementation be performed remotely?
Yes. Remote implementation is available, and onsite setup or assistance can also be requested.
Does your team provide launch-day assistance?
Yes. The Avalon LIS team can provide launch-day assistance as your laboratory begins working in the configured system.
Can reports be customized during implementation?
Custom report setup is available as part of preparing Avalon LIS around your laboratory’s reporting requirements.
Who answers when we call for support?
You reach the Avalon LIS support team directly rather than being routed through generic support scripts. The team knows the product and understands laboratory workflows.
Start the conversation
Plan your Avalon LIS implementation
Tell us about your laboratory, its current workflows and the capabilities you need. We will discuss how Avalon LIS could support your operation and what an implementation plan may involve.