This Privacy Policy explains how Computer Service & Support, Inc., provider of Avalon LIS, collects, uses, discloses, and protects personal information through csslis.com.
Computer Service & Support, Inc. is the controller of personal information collected through this website. This policy also includes the legal terms that apply when you use the site.
Scope
This policy applies to personal information collected through csslis.com and its online forms. It does not apply to information collected through other channels or to patient, laboratory, or customer data processed within an Avalon LIS deployment under a customer agreement.
Information We Collect
We collect information that you choose to provide when you contact us, request a demonstration, or otherwise communicate with us. This may include:
- Your name and company name
- Your email address and telephone number
- The product or service you are asking about
- The contents of your message and related correspondence
We also receive limited technical information when you use the website, such as your IP address, browser and device type, referring page, pages requested, and access timestamps. Some of this information is necessary to deliver, secure, and troubleshoot the site. Optional analytics information is collected only when you consent.
How We Use Information
We use personal information to:
- Respond to inquiries and demonstration requests
- Provide product, implementation, support, and company information you request
- Operate, secure, maintain, and troubleshoot the website
- Understand and improve website performance when analytics consent is granted
- Maintain appropriate business records and comply with legal obligations
- Protect our rights, users, systems, and services from misuse or unlawful activity
Cookies and Analytics
We use essential cookies and similar technologies to operate the website, remember your privacy choices, maintain security, and protect forms from spam or abuse. These technologies are necessary for the site to function and cannot be disabled through our cookie controls.
With your permission, we use optional analytics technologies to understand aggregate site usage and measure interactions such as page views and completed forms. We do not send the contents of contact-form fields to our analytics service.
You may accept or reject non-essential technologies, make category-level choices where available, and change or withdraw your consent at any time through the Cookie Preferences link in the footer. Rejecting optional analytics does not prevent you from using the website or submitting a form.
How We Disclose Information
We do not sell or rent personal information, and we do not disclose it to third parties for their independent advertising or marketing purposes.
We may disclose information to service providers that support website hosting, email delivery, form processing, security and spam prevention, consent management, analytics, and other business operations. These providers are authorized to process information only as needed to provide services to us. We may also disclose information when required by law, to protect rights or safety, or as part of a merger, acquisition, financing, or sale of business assets.
Legal Bases for Processing
Where the GDPR, UK GDPR, or another law requiring a legal basis applies, we rely on one or more of the following:
- Consent for optional analytics and other processing that requires consent
- Legitimate interests in operating and securing the website, responding to business inquiries, and improving our services, where those interests are not overridden by your rights
- Steps before entering a contract or performance of a contract when you request information or services
- Legal obligations that require us to retain, use, or disclose information
You may withdraw consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, managing a prospective or existing business relationship, maintaining business records, resolving disputes, enforcing agreements, and meeting legal obligations.
Retention periods vary by the type of information and the system in which it is stored. When information is no longer needed, we delete it, de-identify it, or securely retain it when continued storage is required by law.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International Processing
Computer Service & Support, Inc. is located in the United States, and our service providers may process information in the United States or other countries. When applicable law requires safeguards for an international transfer, we use recognized legal mechanisms such as adequacy decisions, contractual protections, or Standard Contractual Clauses.
Your Privacy Rights
Depending on where you live and the law that applies, you may have the right to request access to, correction of, deletion of, restriction of, or portability of your personal information. You may also have the right to object to certain processing, withdraw consent, and lodge a complaint with a data-protection authority.
We do not use personal information submitted through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.
To exercise a privacy right, contact us using the details below. We may request information needed to verify your identity and protect your information. We will respond within the period required by applicable law.
Children’s Privacy
This website is intended for business and professional audiences and is not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has submitted personal information to us, please contact us so we can review and, where appropriate, delete it.
Healthcare and Customer Data
Website forms are intended for business and product inquiries. Do not submit protected health information, patient records, laboratory results, or other sensitive clinical information through these forms.
Information processed through an Avalon LIS deployment is governed by the applicable customer agreement and related privacy, security, and data-processing terms, not this website policy.
External Services and Links
The website may use or link to third-party services with their own terms and privacy practices. We are not responsible for the content or privacy practices of websites and services we do not control. We encourage you to review the applicable privacy notice before providing information to a third party.
Changes to This Policy
We may update this policy to reflect changes in our practices, services, or legal obligations. We will post the revised policy on this page and update the date shown above. Material changes may be communicated through an additional notice when appropriate.
Contact Us
For questions about this policy or requests concerning your personal information, contact:
Computer Service & Support, Inc.
2106 New Road, Building E-6
Linwood, NJ 08221-1006
United States
Telephone: +1 (800) 336-4277
Telephone: +1 (609) 653-6444
Online: Contact Avalon LIS
Legal Notice
Ownership and Permitted Use
This website is owned and operated by Computer Service & Support, Inc., a New Jersey corporation. Unless otherwise stated, the website and its text, graphics, logos, images, documents, and other content are owned by or licensed to Computer Service & Support, Inc. and are protected by applicable intellectual-property laws.
You may view, download, or print website content for your own lawful, non-commercial use. You may not modify, republish, distribute, sell, or commercially exploit the content without prior written permission.
Website Information and Disclaimers
Website content is provided for general informational purposes and may be changed without notice. Although we make reasonable efforts to keep it accurate and current, we do not warrant that all content is complete, error-free, or suitable for a particular purpose.
Website content is not medical, clinical, legal, or other professional advice. Product capabilities, services, responsibilities, warranties, and remedies are governed by the applicable written agreement. To the fullest extent permitted by law, Computer Service & Support, Inc. is not responsible for losses arising solely from reliance on general website content or from third-party websites linked from this site.
Trademarks
Avalon LIS and associated names, logos, and branding are trademarks or service marks of Computer Service & Support, Inc. Other names and marks appearing on the website belong to their respective owners. No license or right to use any mark is granted by access to this website.
Contact Computer Service & Support, Inc. online or by telephone.
