Who We Are
Laboratory Information System Experience Built Around Real Lab Workflows
Based in Linwood, New Jersey, Computer Service & Support, Inc. (CSS) has more than 40 years of experience in reference lab automation and laboratory information system support.
CSS works with laboratories to improve the systems behind accurate testing, efficient operations, reliable reporting, and connected healthcare communication. Our work is built around the realities of daily lab operations, from order entry and specimen processing to results, billing, quality control, integrations, and long-term support.
Laboratory automation experience.
Designed around real workflows.
Technology, guidance, and service.
Years supporting laboratory automation.
CSS combines practical laboratory experience with flexible LIS technology to help laboratories improve accuracy, efficiency, reporting, and communication.
Reference Labs
Workflow-focused support for high-volume laboratory operations.
Integration Ready
Support for EMR, EHR, HL7, portal, instrument, and reporting workflows.
A Company Built Around Laboratory Workflow
CSS began as a consulting-focused company, and that approach still guides how we work today. We take the time to understand each laboratory’s workflow, operational needs, reporting requirements, and integration goals before recommending a solution.
Workflow First
We look at how orders, specimens, results, billing, reporting, and communication actually move through your laboratory before designing or configuring your LIS workflow.
Practical Support
Our team supports the daily operational needs of laboratories, including automation, interfaces, result delivery, client communication, and staff efficiency.
Reliable Guidance
With decades of laboratory IT experience, CSS helps labs make practical technology decisions that support accuracy, growth, and long-term stability.
CSS is a certified IBM Business Partner using proven enterprise technology to build and support customized laboratory information system solutions.
Enterprise Technology With a Laboratory-Focused Approach
As a certified IBM Business Partner, CSS uses proven enterprise technology to build and support customized laboratory information system solutions. Our experience allows us to deliver practical, reliable systems designed around the needs of real laboratories.
- Consulting-based implementation: We focus on your laboratory’s actual workflow, not a one-size-fits-all software setup.
- Proven technical foundation: CSS combines enterprise technology with laboratory-specific automation experience.
- Ongoing partnership: We support laboratories beyond implementation with long-term guidance, maintenance, and workflow improvements.
The Avalon LIS Platform We Built From Decades of Lab Experience
Drawing on decades of laboratory IT experience, CSS developed the Avalon Laboratory Information System, also known as Avalon LIS. Avalon LIS reflects the same practical, workflow-focused approach that has guided CSS from the beginning.
Order Entry & Specimen Tracking
Avalon LIS supports laboratory order entry, specimen tracking, accessioning workflows, and operational visibility from intake through reporting.
Results, QC & Reporting
The system helps laboratories manage result reporting, quality control, client communication, and accurate delivery of laboratory data.
Billing & Integrations
Avalon LIS can connect laboratory workflows with billing, EMR/EHR systems, physician portals, patient portals, instruments, HL7, FHIR, and APIs.
- Flexible configuration: Avalon LIS is designed with user-friendly graphical interfaces, configurable workflows, and automation tools that help reduce manual work.
- Designed for communication: Avalon LIS helps labs share information with staff, physicians, clients, and patients through connected reporting and portal workflows.
- Built for long-term use: Laboratories can use Avalon LIS to support evolving testing programs, outreach needs, integrations, and deployment models.
Flexible by Design. Supported for the Long Term.
Avalon LIS can be deployed around your laboratory’s infrastructure, connected to the systems you rely on, and supported as your workflow evolves.
Deployment That Fits
Choose a server-based, AWS cloud-hosted, or hybrid LIS environment based on your security, infrastructure, operational, and growth requirements.
Connected Innovation
Connect EMRs, EHRs, instruments, portals, and billing, then extend reporting with Avalon Insights for source-referenced, AI-assisted result interpretation.
A Long-Term Laboratory Partner
Work with a U.S.-based team for workflow configuration, implementation, integrations, troubleshooting, and ongoing system improvements.
Avalon Insights supports result review and education. It does not replace licensed healthcare professionals, laboratory directors, or clinical judgment.
Common Questions About CSS and Avalon LIS
Learn more about CSS, Avalon LIS, and our approach to laboratory information system support.
What does CSS do?
CSS provides laboratory information system software, laboratory automation support, LIS workflow consulting, integrations, reporting support, and long-term technology guidance for laboratories.
What is Avalon LIS?
Avalon LIS is the Avalon Laboratory Information System developed by CSS. It is a modular LIS designed to support order entry, specimen processing, result reporting, billing workflows, integrations, portals, and laboratory communication.
Can Avalon LIS connect with EMR and EHR systems?
Yes. Avalon LIS can support healthcare connectivity needs including EMR, EHR, HL7, FHIR, API, physician portal, patient portal, client portal, and instrument interface workflows.
Does CSS offer cloud-based LIS hosting?
Yes. CSS offers server-based, cloud-based, and hybrid Avalon LIS deployment options. Cloud-hosted options are available through Amazon Web Services (AWS).
Talk to CSS About Your Laboratory Workflow
If your laboratory is looking for a flexible laboratory information system, EMR integration, cloud LIS hosting, AI-powered result insights, or experienced LIS support, CSS can help.