Who We Are
Laboratory Information System Experience Built Around Real Lab Workflows
Based in Linwood, New Jersey, Computer Service & Support, Inc. (CSS) has more than 40 years of experience in reference lab automation and laboratory information system support.
CSS works with laboratories to improve the systems behind accurate testing, efficient operations, reliable reporting, and connected healthcare communication. Our work is built around the realities of daily lab operations, from order entry and specimen processing to results, billing, quality control, integrations, and long-term support.
Laboratory automation experience.
Designed around real workflows.
Technology, guidance, and service.
Years supporting laboratory automation.
CSS combines practical laboratory experience with flexible LIS technology to help laboratories improve accuracy, efficiency, reporting, and communication.
Reference Labs
Workflow-focused support for high-volume laboratory operations.
Integration Ready
Support for EMR, EHR, HL7, portal, instrument, and reporting workflows.
Mission Statement
We deliver innovative laboratory information systems and AI solutions backed by exceptional service to ensure our client’s success.
A Company Built Around Laboratory Workflow
CSS began as a consulting-focused company, and that approach still guides how we work today. We take the time to understand each laboratory’s workflow, operational needs, reporting requirements, and integration goals before recommending a solution.
Core Values
Client First. Reliable Technology. Continuous Innovation.
Exceptional Client Support
We put our clients first, providing responsive, knowledgeable, and personal support they can depend on.
Reliability & Trust
Our clients rely on us for critical laboratory operations. We are committed to dependable systems, accurate information, and keeping our promises.
Innovation
We continually embrace new technologies—including AI, automation, and advanced interfaces—to improve laboratory operations and patient care.
Accuracy & Quality
Laboratory information must be accurate and dependable. We strive for excellence in every aspect of our software, interfaces, reporting, and billing solutions.
Partnership
We don’t simply provide software; we build long-term relationships with our clients and work alongside them to solve problems and help their businesses succeed.
Efficiency & Results
We develop solutions that simplify complex laboratory processes, reduce administrative work, improve workflow, and help laboratories operate more effectively and profitably.
CSS is a certified IBM Business Partner using proven enterprise technology to build and support customized laboratory information system solutions.
Enterprise Technology With a Laboratory-Focused Approach
As a certified IBM Business Partner, CSS uses proven enterprise technology to build and support customized laboratory information system solutions. Our experience allows us to deliver practical, reliable systems designed around the needs of real laboratories.
- Consulting-based implementation: We focus on your laboratory’s actual workflow, not a one-size-fits-all software setup.
- Proven technical foundation: CSS combines enterprise technology with laboratory-specific automation experience.
- Ongoing partnership: We support laboratories beyond implementation with long-term guidance, maintenance, and workflow improvements.
Our Vision
WE ARE BUILDING THE INTELLIGENT LABORATORY OF THE FUTURE.
Our mission is to transform laboratory work through software that simplifies operations, unlocks data, and uses AI to turn results into meaningful insight.
We will become the company laboratories trust to work smarter, move faster, and make better decisions.
The Avalon LIS Platform We Built From Decades of Lab Experience
Drawing on decades of laboratory IT experience, CSS developed the Avalon Laboratory Information System, also known as Avalon LIS. Avalon LIS reflects the same practical, workflow-focused approach that has guided CSS from the beginning.
Order Entry & Specimen Tracking
Avalon LIS supports laboratory order entry, specimen tracking, accessioning workflows, and operational visibility from intake through reporting.
Results, QC & Reporting
The system helps laboratories manage result reporting, quality control, client communication, and accurate delivery of laboratory data.
Billing & Integrations
Avalon LIS can connect laboratory workflows with billing, EMR/EHR systems, physician portals, patient portals, instruments, HL7, FHIR, and APIs.
- Flexible configuration: Avalon LIS is designed with user-friendly graphical interfaces, configurable workflows, and automation tools that help reduce manual work.
- Designed for communication: Avalon LIS helps labs share information with staff, physicians, clients, and patients through connected reporting and portal workflows.
- Built for long-term use: Laboratories can use Avalon LIS to support evolving testing programs, outreach needs, integrations, and deployment models.
Flexible by Design. Supported for the Long Term.
Avalon LIS can be deployed around your laboratory’s infrastructure, connected to the systems you rely on, and supported as your workflow evolves.
Deployment That Fits
Choose a server-based, AWS cloud-hosted, or hybrid LIS environment based on your security, infrastructure, operational, and growth requirements.
Connected Innovation
Connect EMRs, EHRs, instruments, portals, and billing, then extend reporting with Avalon Insights for source-referenced, AI-assisted result interpretation.
A Long-Term Laboratory Partner
Work with a U.S.-based team for implementation and long-term support, including workflow configuration, integrations, troubleshooting, and ongoing system improvements.
Avalon Insights supports result review and education. It does not replace licensed healthcare professionals, laboratory directors, or clinical judgment.
Common Questions About CSS and Avalon LIS
Learn more about CSS, Avalon LIS, and our approach to laboratory information system support.
What does CSS do?
CSS provides laboratory information system software, laboratory automation support, LIS workflow consulting, integrations, reporting support, and long-term technology guidance for laboratories.
What is Avalon LIS?
Avalon LIS is the Avalon Laboratory Information System developed by CSS. It is a modular LIS designed to support order entry, specimen processing, result reporting, billing workflows, integrations, portals, and laboratory communication.
Can Avalon LIS connect with EMR and EHR systems?
Yes. Avalon LIS can support healthcare connectivity needs including EMR, EHR, HL7, FHIR, API, physician portal, patient portal, client portal, and instrument interface workflows.
Does CSS offer cloud-based LIS hosting?
Yes. CSS offers server-based, cloud-based, and hybrid Avalon LIS deployment options. Cloud-hosted options are available through Amazon Web Services (AWS).
Talk to CSS About Your Laboratory Workflow
If your laboratory is looking for a flexible laboratory information system, EMR integration, cloud LIS hosting, AI-powered result insights, or experienced LIS support, CSS can help.
